FREQUENTLY ASKED QUESTIONS
Why become a CHICK Member?
To receive the latest fashion trends delivered right to your doorstep every month. Other benefits include becoming eligible to cast for photoshoots and fashion shows or receiving invitations to events and feature consideration in our monthly CHICK magazine.
Do I need to be a CHICK Member to Shop CHICK?
Not at all 🙂 You can shop directly from our online store and have only the items you choose delivered to your doorstep.
How can I be invited to your events, featured in your magazine, become eligible to cast for Photoshoots or walk your Fashion Shows?
It’s simple, you only need to Join the Club and become a Premium Member. Receive your fashion boxes and become involved with the brand. We always pull from our group of Premium CHICK Club Members for all of our events.
How do I manage my CHICK Membership?
Once you register as a CHICK member, you can manage your account by logging on from our website chick.nyc.
I’ve forgotten my Account Number or Password, how can I retrieve it?
If you forgot your Account Number or Password, please click on the “Lost Pass” link located on the top of our page and an email will be sent to you right away.
Can I make changes to my order?
Yes, if you decide to change your order after checkout, please email firstname.lastname@example.org with any changes.
How do I cancel my Membership?
To cancel your Membership, send us an email to email@example.com and we will help close your account.
When will I get my refund?
All refunds are processed immediately and you will see in your account within 3-5 business days.
Can I return and/or exchange an item?
Yes, you can! Members are allowed 1 box exchange per (3 box) order. All box returns and exchanges can be sent to:
1460 Broadway, Suite 7036
New York, NY 10036
All individual items purchased from our online store, are cut to the size ordered and those cannot be returned once purchased.
How much does shipping cost and how long will it take?
Domestic standard shipping is $6.95 and it will take 3 to 5 business days to ship. Orders in stock are shipped between 24 to 48 business hours after processing. Backorder items take 2 weeks for delivery.
Please Note: Each items availability varies so please be sure to review the “Availability” of your merchandise prior to purchasing. For rush orders, please email orders at firstname.lastname@example.org
How much is International Shipping and how long is the delivery?
International Shipping starts at $15.95 (varies upon weight), is shipped via USPS and will take 7 to 10 business days to arrive. Orders in stock are shipped between 24 to 48 business hours after processing.
Please Note: Each items availability varies so please be sure to review the “Availability” of your merchandise prior to purchasing . For rush orders, please email orders at email@example.com.
How do I apply a promotional code?
You can apply the promotional code at Checkout.
How to carry CHICK at your store?
For wholesale, please contact firstname.lastname@example.org
What available sizes are offered in your collection?
We cut to order, no size is too small or too big for us from Sizes 2T-3XL+
How can I become an Ambassador?
Visit our Ambassador link below or click here for more info.