FREQUENTLY ASKED QUESTIONS

 

1. Why become a CHICK Member?

To receive the latest fashion trends delivered right to your doorstep every month. A collection of items that make everyday style easy, effortless, and elevated.


2. How do I manage my CHICK Membership?

Once you register as a CHICK member, you can manage your account by logging on from our website chick.nyc.


3. I’ve forgotten my Account Number or Password, how can I retrieve it?

If you forgot your Account Number or Password, please click on the "Lost Pass" link located on the top of our page and an email will be sent to you right away.

 

4. Can I make changes to my order?

Yes, if you decide to change your order after checkout, please email orders@chick.nyc with any changes.


5. How do I cancel my order?

To cancel your order, send us an email to orders@chick.nyc and we will respond immediately.  
 


6. When will I get my refund?

All refunds are immediate.
 


7. Can I return and/or exchange an item?

Yes, you can! All returns and exchanges can be sent to:

chick.nyc
575 Fashion Avenue, 5th Floor
New York, NY 10018


8. How much does shipping cost and how long will it take?

Domestic standard shipping is $5.95 and it will take 3 to 5 business days to ship. Orders in stock are shipped between 24 to 48 business hours after processing. Backorder items take 2-3 weeks for delivery.

Please Note: Each items availability varies so please be sure to review the "Availability" of your merchandise prior to purchasing . For rush orders, please email orders at orders@chick.nyc


9. How much is International Shipping and how long is the delivery?

International Shipping starts at $19.95 (varies upon weight), is shipped via USPS and will take 7 to 14 business days to arrive. Orders in stock are shipped between 48 to 72 business hours after processing.

Please Note: Each items availability varies so please be sure to review the "Availability" of your merchandise prior to purchasing . For rush orders, please email orders at orders@chick.nyc.


10. How do I apply a promotional code?

You can apply the promotional code at Checkout.

 


11. How to carry CHICK at your store?

For wholesale, please contact orders@chick.nyc

 


12. What available sizes are offered in your collection?

We have sizes ranging between 2T- 6X, 7-16 and XS-L